DPG WA 214 Lord Street, Perth WA Last updated: 28 July 2026.

1. General

1.1 These Terms & Conditions apply to all bookings, services and studio access provided by DPG WA ("we", "us") at 214 Lord Street, Perth.

1.2 By making a booking — online, by email or in person — you agree to these Terms & Conditions.

1.3 We may update these terms from time to time. The version published on our website at the time of your booking applies.

2. Bookings

2.1 All sessions must be booked in advance through our online booking system.

2.2 Sessions are booked in 60-minute blocks. Your session starts and finishes at the booked times; time lost through late arrival is not added to the end of a session.

2.3 Your booking rate is based on your client type (Student, Emerging Designer, Fashion Label, Manufacturer & Product Developer). We may ask for evidence of eligibility — e.g. a current student ID for Student rates. If the wrong client type is selected, we reserve the right to charge the difference or reschedule the booking.

2.4 Bookings are confirmed only once payment has been received.

3. Payment

3.1 Payment is taken in full at the time of booking through our online payment provider.

3.2 All prices are listed in Australian dollars and include GST.

3.3 Work that cannot be completed within your booked time will require an additional booking, quoted and agreed before we proceed.

3.4 If we are unable to extend your booking — for example, where another client is booked directly after your session — it is your responsibility to save your files to your own device before your finish time and rebook the next available time slot.

4. Internet, Cloud Storage & File Transfer 

4.1 Internet connectivity is included in your session fee and is subject to a fair-use policy.

4.2 For the most efficient use of your time, we recommend bringing any large files with you on an external storage device. Please allow for the transfer of data to and from your device when choosing the length of your time slot. Our computers use USB-A ports. 

5. Rescheduling & Cancellation

5.1 You may reschedule or cancel a booking free of charge up to 24 hours before your session start time, using the link in your confirmation email.

5.2 Bookings changed or cancelled within 24 hours of the session start time incur a cancellation fee of 50% of the booking value. 

5.3 No-shows are charged in full.

5.4 If we need to cancel your session (e.g. equipment fault, staff illness), we will offer you the next available session or a full refund — your choice.

6. Self-Service Sessions

6.1 Self-service sessions provide access to DPG equipment and software. They do not include operator labour; our team may assist with brief introductory questions but is not responsible for completing or assisting with your work.

6.2 Self-service clients must have basic competency with the equipment. If you are new to Gerber workflows, we recommend booking a training or full-service session first. We reserve the right to end a session (without refund) if equipment is being used in a way that risks damage.

6.3 You are responsible for saving and backing up your own files before the end of your session. Files left on DPG equipment are automatically deleted after your session (see clause 8.4 regarding archive copies).

6.4 Any damage to equipment caused by misuse will be charged to you at the full cost of repair or replacement, together with any additional costs we incur as a result, including technician call-out fees and losses arising from equipment downtime.

7. Full-Service Work

7.1 Full-service work is completed with DPG staff on the basis of the patterns, files, measurements and instructions you supply. You are solely responsible for the accuracy, completeness and suitability of all materials and instructions provided. We perform the work with due care and skill, but to the maximum extent permitted by law we accept no responsibility for outcomes, errors or defects in the final results that arise from, or are attributable to, the materials or instructions you supply. You should verify all outputs before using them in production.

7.2 All full-service work is completed within your booked session. Work that cannot be completed within the session — including where source materials prove unsuitable or instructions change during the session — will require an additional booking (see clause 3.3).

8. Files & Intellectual Property

8.1 You retain full ownership of all patterns, graded nests, markers and production files created from your materials at DPG. We claim no rights over your designs.

8.2 You warrant that you own, or are licensed to use, any patterns or designs you bring to DPG, and you indemnify us against claims arising from materials you supply.

8.3 We treat your work as confidential and will not share your patterns or files with any third party without your permission.

8.4 An archive copy of your files may be retained for up to 15 days after your session, after which it is permanently deleted. Retrieval of files from archive is available within that period for a fee. Long-term storage of your files is your responsibility.

9. Studio Access & Conduct

9.1 Studio access is available during your booked session only. Please arrive no more than 10 minutes before your session. Sessions must be completed by the allocated finish time — the following client's booking takes priority from its scheduled start, and overruns cannot be accommodated.

9.2 The studio is a shared working environment. We ask all clients to respect other users, staff and equipment. We may refuse service or end a session for unsafe or disrespectful behaviour.

9.3 A maximum of two people may attend under a single booking. Children, visitors, consultants, assistants or any other accompanying persons who are not named on the booking may not enter equipment areas without prior arrangement.

10. Liability

10.1 To the maximum extent permitted by law, our liability for any claim relating to a session or service is limited to the amount you paid for that session or service.

10.2 Nothing in these terms excludes rights you have under the Australian Consumer Law, including guarantees that services will be provided with due care and skill.

10.3 We are not liable for indirect or consequential loss (e.g. missed production deadlines) arising from delays, equipment downtime, or file errors, except where caused by our negligence.

11. Privacy

11.1 We collect only the personal information needed to manage bookings and payments (name, contact details, client type). Payments are processed by [Stripe/PayPal]; we do not store your card details.

11.2 We will not sell or share your personal information with third parties except as required to deliver our services or by law.

12. Contact

Questions about these terms or an existing booking: Email: [hello@dpg.com.au] · Phone: 61 409 939 136 DPG WA, 214 Lord Street, Perth WA